Lonell's Soul Food Cuisine ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

Information We Collect

We collect personal information you voluntarily provide when you:

• Fill out a contact or reservation form
• Sign up for our SMS club
• Email or call us
• Make an inquiry through our website

This information may include your name, phone number, email address, and any details you share in your message.

How We Use Your Information

We use collected information to:

• Respond to your inquiries and reservation requests
• Send SMS messages if you have opted in to our SMS club
• Improve our website and services
• Comply with legal obligations

SMS Messaging Program (SoulFood SMS Club)

If you opt into our SoulFood SMS Club, we collect and store your mobile phone number, the date and time you opted in, how you opted in (for example, by texting SOUL or through our website or in-restaurant QR code), and your opt-out status. For web-based opt-in, we require an explicit consent checkbox that is unchecked by default; you actively check the box to provide your consent. We use this information solely to send you the SMS messages you consented to receive, manage your subscription, and comply with applicable law.

Messages may include exclusive offers, menu previews, event invitations, and promotional content. Message frequency varies but is approximately 2–4 messages per month. Message and data rates may apply.

We do not sell, rent, or share your phone number with third parties for their marketing purposes. We use Twilio, a third-party SMS service provider, to deliver messages on our behalf. Twilio processes your phone number only as needed to transmit messages and is bound by confidentiality obligations.

Opt-out: You may stop receiving SMS messages at any time by replying STOP to (424) 295-8020. You will receive a confirmation that you have been unsubscribed. After opting out, we will not send you further marketing SMS messages unless you opt in again by texting SOUL. Reply HELP for assistance.

Consent to receive SMS messages is not required as a condition of purchase. For full program terms, see our Terms of Service.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with service providers who assist us in operating our website or conducting our business, subject to confidentiality agreements.

Data Security

We implement reasonable security measures to protect your personal information. However, no method of electronic storage or transmission is 100% secure.

Your Rights

You have the right to request access to, correction of, or deletion of your personal data. To exercise these rights, contact us at contact@lonellssoulfood.com or call (323) 451-3104.

Contact

Lonell's Soul Food Cuisine
8501 S Vermont Ave
Los Angeles, CA 90044
(323) 451-3104
contact@lonellssoulfood.com